Shipping Policy
How much are the shipping fees?
Canada
|
Shipping Options |
Threshold* |
Shipping fee |
Estimated Delivery Time |
|---|---|---|---|
|
Standard (Without Tracking) |
$100 and above |
Free |
2-10 Business Days |
|
Under $100 |
$10 |
2-10 Business Days |
|
|
Express |
$20 |
1-5 Business Days |
*The threshold is the subtotal before taxes, duties, and shipping costs.
United States
|
Shipping Options |
Threshold* |
Shipping fee |
Estimated Delivery Time |
|---|---|---|---|
|
Standard (Without Tracking) |
$100 and above |
Free |
2-10 Business Days |
|
Under $100 |
$10 |
2-10 Business Days |
|
|
Express |
$20 |
1-5 Business Days |
*The threshold is the subtotal before taxes, duties, and shipping costs.
International
|
Shipping Options |
Threshold* |
Shipping fee |
Estimated Delivery Time |
|---|---|---|---|
|
Standard (Without Tracking) |
$100 and above |
Free |
2-12 Business Days |
|
Under $100 |
$10 |
2-12 Business Days |
|
|
Express |
$20 |
2-5 Business Days |
*The threshold is the subtotal before taxes, duties, and shipping costs.
Do you collect duties and taxes?
Canada: We collect HST at the checkout for Canadian customers
United States and International: For some countries, import customs fees and taxes may apply to some items. The customer is responsible for paying any taxes and customs if applicable in the destination country.
How can I track my order?
If you order the tracking included delivery option, once your order is dispatched, you will receive an email containing the shipping tracking number.
Can I change the shipping address after placing the order?
Technically, when we send an order, we cannot change its shipping address. However, if less than 12 hours have passed since placing the order, please email us at info@danadano.com. We will do our best, but there are no guarantees.
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What should I do if I receive a wrong or defective item?
We apologize for any inconvenience this may have caused. Please send your order number and a photo of the defective or incorrect item to [email protected]. Our customer service team will help you solve this problem.
