Pendant Necklaces
Gemstone Necklaces
Chain Necklaces
Clover Necklaces
FAQ
What are your shipping fees and delivery timelines?
At Dana Dano Jewelry, we believe that exceptional jewelry should be accompanied by an exceptional shopping experience. That’s why we are delighted to offer free worldwide shipping through reliable and trusted services.
Whether you’re in the heart of Canada or across the seas, our commitment to providing free shipping extends to customers worldwide. Our free worldwide shipping is our way of expressing gratitude to our valued customers. Wherever you are, we want you to experience the joy of receiving and wearing our exquisite jewelry without worrying about additional shipping costs.
Canada
|
Shipping Options |
Shipping fee |
Estimated Delivery Time |
|---|---|---|
|
Standard |
Free |
2-10 Business Days |
|
Express |
$15 |
1-5 Business Days |
United States
|
Shipping Options |
Shipping fee |
Estimated Delivery Time |
|---|---|---|
|
Standard |
Free |
2-10 Business Days |
|
Express |
$15 |
1-5 Business Days |
International
|
Shipping Options |
Shipping fee |
Estimated Delivery Time |
|---|---|---|
|
Standard |
Free |
3-20 Business Days |
|
Express |
$25 |
1-10 Business Days |
For more information please look at Shipping Policy
How can I track my order?
Once your order has been dispatched, we will send you a shipping tracking number via email. Simply click on the tracking number link provided in the email to easily keep tracking your order until you get it.
Can I change my delivery address after shipping is done?
Technically, when we send an order, we cannot change its shipping address anymore. However, if less than 12 hours have passed since placing the order, please email us at info@danadano.com. We will do our best, but there are no guarantees.
What will happen if I put a wrong delivery address?
As mentioned, unfortunately, it is completely out of our control to change the delivery address once the order has been shipped. Most parcels with incorrect shipping addresses will be returned to us, resulting in additional charges to resend them to the correct address. Please note that we are not responsible for any extra charges incurred due to an incorrect address. However, if you realize your shipping address is incorrect, please contact us. As always, we will do our best to assist you.
Which countries do you ship to?
We currently ship to Canada, United States, Australia, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Puerto Rico, Qatar, Saudi Arabia, Singapore, Slovakia, South Korea, Spain, Sweden, Taiwan, Thailand, United Arab Emirate, and United Kingdom (UK). We are continually working to expand our shipping destinations, so stay tuned for updates on additional countries we may serve in the future.
What are the terms of Dana Dano's One-Year Warranty Policy?
We systematically and continuously monitor the quality of our products in R&D department, manufacturing partners, and shipping department to ensure that all processes meet Dana Dano’s quality standards.
When in the shipping department, each piece of jewelry passes the quality check control before sending to customers, we are confident in the quality of the items that customers will receive. So, we proudly and confidently offer a one-year warranty on all our products.
However, in any system, there is a possibility of errors. Hence, we always carefully monitor our customers’ satisfaction level. And once, we discover that a product has a problem, we immediately will try to solve the problem with seriousness and responsibility followed by modifying our system to prevent repetition.
We responsibly offer a one-year warranty on all products. The warranty doesn’t cover the following cases
Items not purchased directly from Dana Dano
Lost or stolen items
Damages caused by improper use of products
Items with modifications done by third parties
What are the terms of Dana Dano's One-Year Warranty Policy?
We hearty want you to be satisfied with your purchase and if for any reason you are not satisfied with the item you purchased, don’t worry. We offer a 30-day return policy to ensure you have a satisfactory experience at Dana Dano Jewelry.
Please see the return instructions to see if purchased items are eligible for return
To qualify for a return:
– The item must be in its original condition that you received it (tags, box, and pouch included)
– The item must be unworn, unaltered, unused, and accompanied by the original packaging, proof of purchase, warranty and instructions
– The item must be returned within 30 days of receiving it. (After 30 days, we are unable to accept returns.)
Exclusions:
We are unable to return the items below
– Pierces (for hygiene reasons)
– Engraved, customized, and monogrammed products
– Gift cards
Shipping costs:
All shipping return charges must be pre-paid. We cannot accept C.O.D. (Cash On Delivery) deliveries.
Refunds:
All returns will be inspected by our Quality Assurance team before we process a refund. Once our Quality Assurance team confirms that it meets our eligibility criteria, we will issue a refund to the original payment method used for the purchase. Returns and refunds will be made only subject to any applicable Consumer Law and Dana Dano General Terms and Conditions of Purchase.
We will refund you in the same way you originally paid for your purchase. Refunds will only be made to the debit/credit card or financial account used for the original purchase (in the buyer’s name), so please be aware of this if you intend to return an item that was given to you as a gift.
Please note that it may take up to 15 business days for the refund to appear on your statement.
Please include a simple note in the box containing your order number and the reason for the return. Put the product in a suitable package so that it is not damaged during transportation. We will notify you by email as soon as we receive them.
Please mail your return to the following address:
343 Preston St, Unit 1175
Ottawa, Ontario, Canada
Zip code: K1S 1N4
How do I return my online purchase?
To return your online purchase, please email us at info@danadano.com first. We will provide you with the detailed instructions and assistance for your return or exchange.
What should I do if I receive a wrong or defective item?
We apologize for any inconvenience this may have caused. Please send your order number and a photo of the defective or incorrect item to info@danadano.com. Our customer service team will help you solve this problem immediately.
What payment methods do you accept?
We accept Visa, MasterCard, and American Express as well as PayPal.
Do you collect bank information?
No, we do not collect or have access to any customer’s bank information. All payments are processed securely through third-party services such as Visa, PayPal, etc. Your bank information remains confidential and is not stored or accessed by us at any time.
Do you collect duties and taxes?
It depends on the destination country.
- Canada: We collect HST at the checkout for Canadian customers
- United States and International: We don’t collect any kinds of Duty and Taxes. However, for some countries, import customs fees and taxes may apply to some items and the customer is responsible for paying any taxes and customs if applicable in the destination country.
Still need help?
Email Us
Info@danadano.com
Give us a call
+1(343)9882405
Visit Us
1175-343 Preston St, Ottawa, Ontario, Canada K1S 1N4 (By appoinment only)
